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Letter -- Eden Rosen

December 19, 2001

On Dec. 4, I went to pay my car insurance bill at the Burbank office

on 1st Street. I met another customer there as well.

We found a note on the office door stating that the office had closed

Nov. 30, 2001, and to contact the main office.

Nobody from the company notified us that the office had closed. I

wonder how many other customers went there for nothing.

It would have been good customer service to notify every customer that

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the branch office was closing on such and such a date. Instead, that was

a heck of a way to run a customer service-oriented business.

EDEN ROSEN

Burbank

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