I think it's great that the city of Burbank is demanding that Charter
Communications honor its so-called 30-second answer agreement. I have
Charter Pipeline Internet Service, and I'm always being shuffled between
different operators when I call, always being put on hold.
The last time I called them on a cable TV issue, I was told I had to
be transferred to their Internet services department because, for some
reason I still don't understand, my cable TV information is in their