The phone call came late one Saturday night. I was awoken by the ring and answered groggily. The voice on the other end asked if this was Pastor Kimberlie. I answered, "Yes," and what followed was a barrage of dialogue from a woman who made little sense.
I was unsure if she was inebriated or had some kind of mental disorder. One thing was certain, she was confused and hurting. I spoke with her at great length, trying to calm her and discovered she was the mother of a teen who used to be in my youth group back when I was a youth pastor. After we hung up, she called back several times, still clearly confused. I prayed with her. I learned that night that she had some mental problems that went beyond my training as a minister. She needed a referral to a psychologist.
As Christians and leaders, we need to know how to help people. Jesus absolutely is the answer for all of us, but there are times when we need to refer someone to a physician for a physical problem, a therapist for emotional or mental issues, an attorney for legal advice (and this is necessary more often than one might think), even a psychiatrist, when there is a need for medication.