Do those companies automatically manage correctly? No. Many of those companies are real knuckleheads, and they don't understand how to manage, screen tenants, or incentivize good behavior. I am in favor of the concept. I am in favor of keeping people sheltered because I work at the homeless shelter and I understand just how desperate things are for people who have been put out. And if they didn't need to be, then there are ways we can mitigate.
You must remember that we are in a very harsh environment and we will remain in a very harsh and fluid environment for at least two years.
Q: I've read that the long-standing rule of 20% of the agents doing 80% of the business is rapidly changing.
A: It's 5% to 95% now. Because it is so technically based and because the service requirements have such a high level, things have changed very dramatically in this marketplace. In order to do a really high-class job, they really have to have a high-class operation. It is more difficult for the newbie to break in, even a highly competent professional. You have to know what you have to know to get the license, but it's a license to learn.
