But what went unnoticed was his work as the unit's expert on high-risk hostage negotiations, said Burbank Police Capt. Mike Albanese, a retired SWAT commander.
"He was a very effective negotiator in hostage-taking incidents and with folks who were on the threshold of killing themselves," Albanese said.
Massa also got to know Wolfgang Puck's team of chefs by setting up security of the Governor's Ball for the Academy Awards.