“We're going to become the focal point of creating effective and lasting communications with the city, citizens and businesses,” said Burbank Police Sgt. John Pfrommer, who is supervising the program.
Habitual problems can be frustrating for neighbors and business owners because each time an incident occurs, a different patrol officer may respond, Pfrommer said. As a result, the reporting party may have to spend half an hour repeating the problem.
Under the new system, though, residents will know who to call, he said. Currently, just two of the four sectors have lead officers — Officers Adam Adler and Dustin Rodriguez.
So someone with an ongoing neighbor dispute east of the Golden State (5) Freeway and south of Magnolia Boulevard, which makes up sector two, can call Adler at (818) 238-2220. Someone with a habitual problem in the southwest corner of Burbank, or sector three, can call Rodriguez at (818) 238-2221.
The department plans on assigning personnel to the remaining two sectors in the near future, Pfrommer said.
In addition to overseeing the program, Pfrommer will be responsible for following up with residents on — and obtaining feedback about — the department's response to their complaints or calls for service.
“Part of my job is to call back the reporting party, ‘Here's what we did — is this satisfactory? Is there something you would like to see done differently or better?'” Pfrommer said. “I think it's going to be very beneficial to everybody.”
For more information about the community-based policing program, call Pfrommer at (818) 238-3055.
Follow Alene Tchekmedyian on Google+ and on Twitter: @atchek.
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