July 7, 2001
Gary Moskowitz MEDIA DISTRICT NORTH -- The computers at the Boys & Girls Club of Burbank used to shut down all the time. Now, with the help of routers, cable modems and new wiring provided by Burbank cable operator Charter Communications, children who use the five computers at the Boys & Girls Club will have full access to the Internet for doing research for school assignments and creative projects. "The idea is to expand," said Alex Fey, executive director of the Boys & Girls Club of Burbank.
October 12, 2002
Karen S. Kim Stock prices for Charter Communications hit a 52-week low Thursday, closing at 79 cents a share and rebounding slightly Friday to $1.05, but company and city officials say residents don't have much to worry about. Charter, the main cable provider for Burbank and Glendale, has seen its stock prices plunge in recent months, dropping from a high of $17.05 in December. But city and Charter officials said the dropping stock price isn't causing cable service in Glendale or Burbank to deteriorate.
August 1, 2001
Karen S. Kim BURBANK -- More than 13,000 Burbank residents will probably see a credit on their Charter Communications cable bills in the next couple of months. The $12.12 refund is part of a settlement that was to be approved Tuesday night by the City Council. A dispute arose in November when the City Council ordered Charter Communications to reduce its $0.95 monthly charge to $0.04 per month for its wire-maintenance plan. Council members argued that customers paying the fee were not made aware that the $0.95 was being used to treat cable, telephone and stereo wires -- rather than just cable wiring.
January 6, 2001
This letter is in response to Joe Camicia's (Charter's public relations representative) letter regarding wire service plan for customers. As always the case with Charter Communications, it addresses the good it sometimes does, as opposed to the bad and the ugly, which seems to occur more often than not. Many months ago, before the Leader and City Council became involved in questioning the wire charge, I noticed the 95 cent charge on my bill an called Charter Communications to inquire about it. I ascertained it was not mandatory to be charged for this service so I immediately had them cancel it. The point I want to make here is that Charter Communications never articulated on their bill or insert that this charge would be forthcoming.
March 16, 2002
I called Charter Communications on the first of the month to complain about the 10%-plus increase in my monthly prepaid cable bill. After a few moments, I realized I was getting nowhere. I even suggested possibly they might discontinue the foreign-speaking channels. I thought they might adjust down my statement, but to no avail. I was told to shove it, and pay the prepaid bill by the 16th or I would be delinquent, and they could pull the plug. After hanging up, a thought occurred to me of a good and different way to afford and pay my inflated Charter Communications cable bill.
January 28, 2006
An installation services subcontractor with Charter Communications, which provides services in Glendale and Burbank, agreed Thursday to pay $131,000 in overtime back wages to 167 of its employees, Department of Labor officials said. Creative Communication Technologies Inc., which provides cable and modem installation services to companies such as Charter Communications and Adelphia Communications, did not pay its installers the premium overtime rates as required by the federal Fair Labor Standards Act, said Deanne Amaden, spokeswoman for the U.S. Department of Labor.
June 7, 2000
This letter was sent out by Charter Communications announcing the price increase for their cable service. Charter Communications will implement a price change on June 1. Charter Vice President of Operations, Tom Belcher, said that the change is a result of investments in technology, improvements in service, and an overall increase in operating costs. "Charter Communications continues to invest in the future by supporting our schools, by upgrading our technology to allow us to deliver cutting-edge services, and by offering service guarantees," said Tom Belcher.
December 11, 2002
Gretchen Hoffman A year after Charter Communications opened the doors to a regional call center -- resulting in a flood of complaints about customer service -- officials say the cable company is consistently meeting industry standards for call- response times. The call center has more than doubled the number of custo- mer-service representatives, to 600 employees, and is answering 90% of calls in 30 seconds or less, Charter spokeswoman Sandra Magana said.
September 23, 2000
Buck Wargo GLENDALE -- Charter Communications has joined with Music Television for a voter registration drive at the Glendale Community College. The voter drive starts today and runs through Friday from 10 a.m. to 2 p.m. in the San Gabriel Plaza at the college, 1500 N. Verdugo Road. Charter and MTV will also have a voter drive at the Burbank Media Center, 201 E. Magnolia Blvd., on Saturday and Sunday. The sign up will be on the first floor in front of Macy's between 11 a.m. and 3 p.m. As a sweepstakes incentive to encourage voter registration, Charter is presenting a $500 Media Center gift certificate, 100 MTV caps and 100 MTV T-shirts.
February 10, 2001
The following are dates and times for the showing of the League of Women Voters candidate forum will be shown on Charter Communications Channel 6. FEBRUARY 10 Saturday 1 a.m. 11 a.m. 11 Sunday 6 a.m. 9 p.m. 12 Monday 10 a.m. 14 Wednesday 1 a.m. 10 p.m. 16 Friday 1 a.m. 17 Saturday 1 a.m. 11 a.m. 18 Sunday 6 a.m. 9 p.m....