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By Bryan Mahoney | November 20, 2013
Electronic City is hidden in plain sight on Burbank Boulevard. People drive by it a lot, never thinking to go in, until one day that one unique light bulb blows on the flashlight and nobody carries a replacement. Howard Pollyea probably stocks it. Since 1957, when he and his father opened Electronic City, he's provided thousands, if not millions, of spare parts to fix the tube on the television, then later the transistors and stereo equipment, and most recently the security camera systems.
NEWS
April 13, 2002
Maya Kukes MEDIA CITY CENTER -- Shopping at stores in the Media City Center will help benefit Burbank schools through May 4. Media City Center is earmarking more than $15,000 for Burbank schools as part of the "Cash back for Schools" program. Shoppers must deposit receipts from any Media City Center store or restaurant in the locker of the school of their choice, located across from the customer service center on the second floor of the mall. Shoppers who want to save their receipts can get a "Points Pass" from the the center's customer service center and deposit it in one of the lockers.
NEWS
December 22, 2007
? PROVIDENCE ST. JOSEPH MEDICAL CENTER Volunteers are needed at Providence St. Joseph Medical Center to assist in the emergency, marketing and foundation departments, and with customer service at the information desk. Volunteers must be older than 18. For more information, call the volunteer office at (818) 847-3501. ? BURBANK FIRE DEPARTMENT Dedicated volunteers are needed to perform a wide range of tasks within the Disaster Services Division of the Burbank Fire Department.
NEWS
December 5, 2001
Laura Sturza MEDIA CITY CENTER -- Santa Claus will join a room full of happy children for a special Saturday breakfast. The event features music from a toy soldier band, storytelling, a warm breakfast and letter writing to Santa with a mailbox to the North Pole. It is suggested that tickets be purchased in advance, as the breakfast often sells out. However, any tickets still available that morning can be purchased at the Media City Center customer service desk.
NEWS
December 19, 2001
On Dec. 4, I went to pay my car insurance bill at the Burbank office on 1st Street. I met another customer there as well. We found a note on the office door stating that the office had closed Nov. 30, 2001, and to contact the main office. Nobody from the company notified us that the office had closed. I wonder how many other customers went there for nothing. It would have been good customer service to notify every customer that the branch office was closing on such and such a date.
NEWS
April 13, 2002
Well, Charter Cable has done it again. Not long after its recent rate increase, I've noticed that all my East Coast feed channels for HBO, Showtime, The Movie Channel, etc., have been eliminated. East Coast feeds enable people to watch programs three hours early here on the West Coast, and are convenient for customers wishing to time shift their viewing. So, I put a call into Charter's customer service department, or so I thought. They informed me I needed to talk to another department, so I was put on hold and transferred.
NEWS
March 13, 2002
I really don't understand why Charter caller response is getting so much attention. One would think that we have already been preconditioned trying to talk with someone at a bank, utility, retailer, etc. What I think should be getting people's attention is the 20%-plus rate hike in less than a year. I've read where Charter has said that the increases are necessary in order to provide better customer service and a broader channel selection. Ha! What, the golf and cartoon channels?
NEWS
December 11, 2002
Gretchen Hoffman A year after Charter Communications opened the doors to a regional call center -- resulting in a flood of complaints about customer service -- officials say the cable company is consistently meeting industry standards for call- response times. The call center has more than doubled the number of custo- mer-service representatives, to 600 employees, and is answering 90% of calls in 30 seconds or less, Charter spokeswoman Sandra Magana said.
NEWS
September 28, 2002
Laura Sturza When the Transportation Security Administration takes charge Tuesday of screening all passengers and bags at Burbank-Glendale-Pasadena Airport, it will be the first airport to do so in Southern California. While transitioning from a contracted staff to a federal one, Burbank Federal Security Director Madelyn Sawyer intends to provide passengers with excellent customer service. "From the moment you walk up to the checkpoint to the time that you board the aircraft, we want it to be friendly," Sawyer said.
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